Disclosure

Products we can advise on

Personal and group insurance cover

• Life Cover

• Trauma Cover

• Disability – income protection and mortgage repayment insurance

• Medical Insurance

KiwiSaver Schemes

Product providers we may recommend

• AIA

• Asteron

• ANZ

• Asteron Life Limited

• Booster

• Fidelity Life Assurance Company Limited

• NIB

• Partners Life Limited

• Southern Cross

• Unimed

Duties Information

We adhere to the duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice. Our financial advisers:

• Meet the standards of competence, knowledge and skill set out in the Code of Professional Conduct for Financial Advice Services (these are designed to make sure that our financial advisers have the expertise need to provide you with advice);

• Give priority to your interests where there is a conflict by taking all reasonable steps to ensure our advice is not materially influenced;

• Exercise care, diligence and skill in providing you with advice; and

• Meet the standards of ethical behaviour, conduct and client care set out in the Code of Professional Conduct for Financial Advice Services (these are designed to make sure we treat you as we should and give you suitable advice).

What does our service cost?

Thrive Financial Services does not charge fees, expenses or other amounts for the insurance and Kiwisaver financial advice provided to clients.

​How are our Financial Advisers remunerated?

For services in relation to insurance and KiwiSaver, commissions may be paid by the product provider as follows:

• Initial commission – a percentage of the value of your insurance premiums or investment contributions, and

• Ongoing commission – a percentage of the value of insurance premiums or your investment balance, usually calculated at the end of each month in which you hold the investment or on renewal of insurance product.

Conflicts of Interest and Incentives

From time to time, product providers may also offer your Financial Adviser other incentives for example they may give tickets to sports events, hampers, or other incentives.

​

We follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. Our financial advisers undergo annual training about how to manage conflicts of interest. We maintain registers of conflicts of interests, and the gifts and incentives we receive. Thrive Financial Services monitors these registers and performs an annual review of our compliance programme.

Complaints handling and disputes resolution

We really value your feedback and do our best to provide you with the best service, but if you are dissatisfied with our financial advice service, you can make a complaint by emailing kim@thrivefinancial.co.nz or by calling 021 277 1334.

​

Upon receiving a complaint, we will investigate and make every effort to resolve the matter with you at the earliest opportunity. If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact the Insurance and Financial Services Ombudsman (IFSO). This service will cost you nothing, and will help us resolve any disagreements. You can contact Insurance and Financial Services Ombudsman (IFSO) at:

Address: PO Box 10845, Wellington 6143 Telephone number: 0800 888 202 Email address: info@ifso.nz